FAQ

01
How long does shipping take?

Domestic orders take 3–5 days; international orders take 7–14 days.

02
Do you offer free shipping?

Yes—free shipping on orders over $50 (domestic) and $80 (international).

03
Can I return opened tea?

No, only unused, unopened teas are eligible for returns (within 30 days).

04
Are your teas organic?

80% of our teas are USDA-certified organic—check product labels for details.

05
How should I store my tea?

Keep in a cool, dry place; avoid direct sunlight and airtight plastic containers.

06
Do you have caffeine-free options?

Yes—try our Rooibos, Chamomile, or Hibiscus herbal teas.

07
Can I track my order?

Yes—we’ll send a tracking link to your email once your order ships.

08
What if my order arrives damaged?

Contact us with photos within 48 hours—we’ll send a replacement free.

09
Do you sell tea brewing tools?

Currently no, but we plan to add infusers and teapots next quarter.

10
How long do your teas stay fresh?

6–12 months from purchase (check the “best by” date on packaging).

11
Can I change my order after placing it?

Only if your order hasn’t shipped—email us immediately to request changes.

12
Do you offer bulk discounts?

Yes—10% off orders of 5+ same teas, 15% off 10+ same teas.